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Team Biographies

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John Manderfeld
President

John Manderfeld is a 30-year veteran of the lodging industry and a Certified Hotel Administrator (CHA) as recognized by the Educational Institute of the American Hotel & Motel Association.  His career includes 11 years in food-and-beverage operations and sales with Westin Hotels and Resorts and the position of vice president for two major hotel development and management companies—Metro Hotels, Inc. and Mariner Corporation, both of Dallas, Texas.

As vice president food and beverage for Metro Hotels, Mr. Manderfeld was responsible for more than 40 restaurants, cafés, nightclubs and lounges.  As regional vice president of operations for Mariner Corporation, Mr. Manderfeld was responsible for 12 hotels with 2,200 employees and 3,270 rooms and a total asset value of $210 million.

Mr. Manderfeld served for three years on the Advisory Committee for Orange Coast College's Hotel and Restaurant School, advising the college on curriculum, intern programs and other academic issues.  He has been a public speaker and seminar presenter for the lodging industry's most prominent trade associations, including the Texas Association of Hospitality Accountants and the California Lodging Industry Association.  He has been a member of the Board of Directors for the California Lodging Industry Association since January 1996.  As a member of CLIA's Executive Committee since January 1997, Mr. Manderfeld served first as vice president, then as the association's president in 1998.  Chairing CLIA's Executive Committee, Internet and Technology Committee, Membership Committee, Long-Range Planning Committee and the Bylaws/Standard Operating Policies Committee, Mr. Manderfeld has also served as a member of the California Hotel & Motel Association's Allied Member Committee and Education and Training Committee.

As a trainer and technical author, Mr. Manderfeld has developed numerous training programs and procedural manuals on the subjects of hotel supervision, financial controls, sales and marketing, risk management, product specifications, maintenance and guest service.  He is also a computer software developer, developing dozens of software titles used for hotel management.